Refund policy

Damage, defect, or Stitch&Grow embroidery error: report within 30 days of delivery using stitchandgrowcontact@gmail.com, with order number and photos.

Remedy: free remake and reshipment.

After 30 days: no remedy under the store policy, except where legally required.

Personalization changes must be requested within 48 hours of payment. Because production may begin immediately, changes are not guaranteed once your blanket has entered production. After production begins, customer-entered errors are not eligible for a free remake.

Personalized products: no change-of-mind returns.

Personalized blankets cannot be returned for change of mind. Remedies remain available for damage, defects, or Stitch&Grow personalization errors under our Refund Policy, and wherever required by applicable law.